“If I go to close your account, my computer gives you a color-coded risk score: Green means retain and red means don’t retain,” said the Chase customer service rep.“If you’re green, we can make some specific offers.Through routine monitoring, we've identified some unusual activity linked to your Optimum email address.As a safety precaution, please change your password.Through routine monitoring, we've identified some unusual activity linked to the Optimum email address [email protected] a safety precaution, we strongly recommend you change your password.I can only tell you what’s great about the card.” 11. Not because we don’t like them, but because they tend to do things more slowly and they like to chat, so the calls can take longer. I’ve had birds since I was 10 years old,’ and I’m thinking, ‘Oh, noooo … “One of my most memorable calls was a customer who had a credit limit of about 0,000,” recalls one rep.
We get a bonus if we get you off the phone quickly.
If the numbers aren’t good, they threaten to ship your job to China or India.” 17.
My “supervisor” may not really be a “supervisor.” In many cases, “supervisors” aren’t managers, but more experienced customer service reps who have better problem-handling skills.
You’ll win points with us if you say right away why you’re calling.
We’re tracked – and rewarded – based on how fast we get you off the phone.